I was just scrolling through the inbox of my oldest email address and then I saw this mail I got from a friend sometimes in 2005. Check out what some technical support guys have to put up with on a daily basis. It’s so hilarious.

Customer: I’m trying to connect to the Internet with your CD, but it just doesn’t work. What am I doing wrong?
Tech support: OK, you’ve got the CD in the CD drive, right?
Customer: Yeah,
Tech support: And what sort of computer are you using?
Customer: Computer? Oh no, I haven’t got a computer. It’s in the CD
player and all I get is weird noises. Listen,
Tech support: Aaaarrrrgggghhhh!!!

Tech support: What kind of computer do you have?
Female customer: A white one.

Customer: Hi, this is Celine. I can’t get my diskette out.

Tech support: Have you tried pushing the button?
Customer: Yes, sure, it’s really stuck.
Tech support: That doesn’t sound good; I’ll make a note.
Customer: No, wait a minute. I hadn’t inserted it yet,  it’s still on my desk,  sorry.

Tech support: Click on the ‘My Computer’ icon on the left of the
Customer: Your left or my left?

Tech support: Good day. How may I help you?
Male customer: Hello. I can’t print.
Tech support: Would you click on “Start” for me and,
Customer: Listen pal, don’t start getting technical on me! I’m not Bill Gates, damn it!

Dedicated Servers from Liquid Web

Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t find printer.’ I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it,

Customer: I have problems printing in red.
Tech support: Do you have a color printer?
Customer: Aaaah, thank you.

Tech support: What’s on your monitor now, ma’am?

Customer: A teddy bear my boyfriend bought for me in the supermarket.

Customer: My keyboard is not working anymore.

Tech support: Are you sure it’s plugged into the computer?
Customer: No. I can’t get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK.
Tech support: Did the keyboard come with you?
Customer: Yes

Read the second part here » The pains of a technical support officer (Part 2)


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