This is the concluding part of the pains of a technical support officer, which I retrieved from an email I got from a friend back in 2005. Check out what some technical support guys have to put up with on a daily basis. It’s so hilarious. See part 1 of this post here.


Tech support: Your password is the small letter “a” as in apple, a capital letter V as in Victor, the number 7.

Customer: Is that 7 in capital letters?

Customer: I can’t get on the Internet.

Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

Tech support: What antivirus program do you use?

Customer: Netscape.
Tech support: That’s not an antivirus program.
Customer: Oh, sorry, Internet Explorer.

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Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

Tech support: How may I help you?

Customer: I’m writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter “a” in the address, but how do I get the circle around it?

A female customer called the Canon help desk with a problem with her printer.

Tech support: Are you running it under Windows?
Customer: “No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.”

Tech support: “Okay Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the Program Manager.”

Customer: I don’t have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: “P”, on your keyboard, Bob.

Read the first part here » The pains of a technical support officer (Part 1)


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